If you close midday, reduce both open and covered hours consistently.

If diverted calls still meet your service standard, you might count them as covered—state the assumption.

Published by Clinic Admin Tools UK · Independent practice-admin content · Not clinical advice

Clinic opening hours coverage calculator

Compare staffed reception hours with advertised opening hours as a percentage.

Introduction

Patients expect phones to be answered during published hours. This ratio compares hours with reception cover to total opening hours.

It does not measure quality of service—only time coverage.

Adjust the fields below; results update as you type. All processing happens in your browser—we do not receive the numbers you enter.

Weekly opening hours

(hrs)

Hours with reception cover

(hrs)

Coverage —

Patients expect phones to match published hours. This ratio compares reception-covered hours to opening hours.

It does not score call quality or abandon rates.

Lunch closures?: If you close midday, reduce both open and covered hours consistently.
Overflow to mobile?: If diverted calls still meet your service standard, you might count them as covered—state the assumption.

Other calculators visitors often use alongside this one: